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FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your items are packaged carefully and arrive safely at their destination.
  • If your items arrive damaged, please keep all packaging and contact erika@erikastearly.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All sales are final. Please contact erika@erikastearly.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

It can take up to 5-10 business days for refunds to show up in your account.

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please erika@erikastearly.com

WHO TO CONTACT?  

You can reach out at any time by email at erika@erikastearly.com

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

Consider joining my email list to receive a preview of all new work before it debuts.  I won't spam you, or share your contact info.



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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you make a purchase through another party, such as a gallery, please consult with them regarding exchanges and returns. The sales of originals paintings, commissioned paintings, prints and calendars are final. With few exceptions, I am responsible for packing and shipping all orders, and providing tracking numbers to clients. Occasionally, I prioritize packing and shipping items to clients as quickly as possible over providing tracking numbers upon shipment. If you do not receive a tracking number, please contact me at erika@erikastearly.com I am not responsible for the mishandling or failed delivery of items, and I am not liable for damage that occurs after your order arrives. I work extremely hard to package items so that they arrive undamaged regardless of how eventful their shipping journey was, but ultimately, I have no control over the treatment of your package in transit. If your package was marked "delivered" but is nowhere to be found, you must immediately and personally contact the shipping service. They were the last ones to have possession of your package.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

While the majority of my materials are of professional quality and / or are marketed as archival, experts with whom I have consulted caution that the unconventional ways in which I combine materials could impact their long-term permanence.

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