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Shipping + Exchanges
If you make a purchase through another party, such as a gallery, please consult with them regarding shipping, exchanges and returns.
*SHIPPING + EXCHANGES*
Orders are shipped via USPS within 5 business days. If an item is a seasonal pre-order (ex, calendars / postcards), an estimated shipping date will be clearly stated in the item listing.
All domestic orders are fully insured. International orders are not automatically insured; please contact me at erika@erikastearly.com for a custom shipping quote.
The sales of originals paintings, commissioned paintings, prints, postcards and calendars are final.
With few exceptions, I am responsible for packing and shipping all orders, and providing tracking numbers to clients. Occasionally, I prioritize packing and shipping items to clients as quickly as possible over providing tracking numbers upon immediately shipment. If you do not receive a tracking number, please contact me at erika@erikastearly.com
I am not responsible for the mishandling or failed delivery of items, and I am not liable for damage that occurs after your order arrives. I work extremely hard to package items so that they arrive undamaged regardless of how eventful their shipping journey was, but ultimately, I have no control over the treatment of your package in transit.
If your package was marked "delivered" but is nowhere to be found, you must immediately and personally contact the shipping service. They were the last ones to have possession of your package.
*NOTE*
When I was growing up, my father ran a business refinishing furniture damaged by moving companies. He used to say that the overwhelming majority of the time, your personal items arrive without any problem, but its a huge deal when something happens because they're your things. I ship hundreds of packages each yeah without incident, and have confidence that your new artwork will arrive as expected.
